Privacy Policy

G-Kloud may collect information that you choose to provide when you contact us, submit a website form, request support, or communicate with us about technology services.

The information collected may include:

• Name
• Email address
• Phone number
• Company name
• Message details submitted through forms
• Basic website usage information
• Technical or service information needed to provide support

G-Kloud uses information for practical business purposes connected to our website, client communication, and technology services.

This may include using information to:

• Respond to inquiries and support requests
• Provide IT support, website services, Microsoft 365 setup, cloud services, business email setup, AI workflow setup, and technology consulting
• Manage client communication and service follow-up
• Improve our services and website experience
• Maintain security, records, and normal business operations

When you submit a form, send an email, call, or otherwise contact G-Kloud, we may use the information you provide to respond, understand your request, prepare service recommendations, or continue a business conversation.

Please avoid sending passwords, payment card details, or other highly sensitive information through general website forms unless G-Kloud has specifically requested a secure method for that information.

The G-Kloud website may use cookies, similar browser technologies, or analytics tools to understand basic website activity, such as pages visited, traffic sources, device type, browser type, and general interaction patterns.

This information helps us maintain the website, improve the visitor experience, and understand which content is useful. You can usually control cookies through your browser settings, though some website features may not work the same after cookies are disabled.

When G-Kloud provides support or technology services, we may collect or review service-related information needed to perform the work. This can include domain records, hosting details, Microsoft 365 or email settings, software details, device information, user account details, issue descriptions, screenshots, or other technical context.

We use service-related information only as needed to assess, troubleshoot, configure, document, or support the requested work.

G-Kloud uses reasonable administrative, technical, and business safeguards intended to protect information from unauthorized access, misuse, loss, or disclosure.

No website, email system, or technology platform can be guaranteed to be completely secure, but we take practical steps to limit access to information and use it only for appropriate business purposes.

G-Kloud does not sell personal information. We may share information only when reasonably necessary to provide services, operate the business, communicate with you, process business records, comply with legal obligations, or work with trusted service providers.

We may also share information if you ask us to do so, authorize us to coordinate with another provider, or request support involving a third-party platform.

G-Kloud may use third-party tools and providers for website hosting, analytics, email communication, contact forms, payment or invoicing, business operations, and service delivery where applicable.

These third-party services may process information according to their own privacy practices and terms. G-Kloud does not control every aspect of those third-party systems, but we aim to use reputable tools that support normal business operations.

G-Kloud keeps information for as long as reasonably needed to respond to inquiries, provide services, maintain business records, support client relationships, resolve issues, and meet legal or operational requirements.

When information is no longer needed, it may be deleted, archived, or securely retained according to ordinary business practices.

You may contact G-Kloud to ask questions about information you have provided, request updates to contact details, or ask that certain information be removed where appropriate.

You may also unsubscribe from non-essential communications when an unsubscribe option is available, and you can manage cookie preferences through your browser settings.